CASARES APARTMENT TRADE AND CATERING LIMITED LIABILITY COMPANY
GENERAL CONTRACTUAL CONDITIONS
EFFECTIVE: 1 APRIL 2023. from
These "General Terms and Conditions" govern the use of the accommodation and services of the Service Provider. According to the General Terms and Conditions, the operator, service provider, the CASARES Apartment Trade and Catering Limited Company (3300 Eger, Tulipánkert utca 12.) hereinafter referred to as the Service Provider, enters into accommodation contracts with persons using other accommodation services, contracting parties.
Contracting parties
Guest: a person who uses the services of the accommodation and purchases the services in writing through the website or through the Service Provider's e-mail address info@tulipan-apartman.hu, who acknowledges and accepts the GTC and accepts them as binding upon him/herself, hereinafter referred to as the Guest.
Service provider: CASARES Apartment Ltd., hereinafter referred to as "Service Provider
Accommodation name: TULIPÁN APARTMAN
Registered office and postal address: 3300 Eger, Tulipánkert utca 12.
E-mail: info@tulipan-apartman.hu
Website: www.tulipan-apartman.hu
Phone: +36 70 407 3838
Tax number: 14058824-2-10
NTAK registration number: UD19012771
1. Purpose of the General Terms and Conditions
The General Terms and Conditions (GTC) contain the general terms and conditions of the legal relationship between the Service Provider and the Guest entering into a contractual relationship with the Service Provider. With regard to issues not regulated herein, the Hungarian legislation and official regulations in force at the time and the provisions of the Civil Code shall apply to the activities of the Service Provider without any special stipulation.
2. Adoption of the Terms and Conditions
The acceptance of the Terms and Conditions by the Guest is a prerequisite for the purchase or use of the service. Acceptance of the Terms and Conditions is deemed to be acceptance if the Guest uses the service provided by the Service Provider.
3. Scope of the Terms and Conditions
The Service Provider reserves the right to modify these Terms and Conditions, in whole or in part, at any time. The GTC shall remain in force for as long as the Service Provider provides the service. These GTC shall be in force from 15 May 2023 for an indefinite period.
4. Territorial scope of the service
The service operated by the provider can be accessed from both national and international locations.
5. Contractual concepts:
Guest: The person who uses the services of the accommodation and purchases services via the website, who acknowledges and accepts the GTC and accepts them as binding upon him/herself, hereinafter referred to as the Guest
Service provider: other temporary accommodation services provided by CASARES Apartman Kft., hereinafter referred to as the "Service Provider", under the terms and conditions of these GTC
The service: other temporary accommodation services
Price offer: a written (e-mail) quotation from the Service Provider in response to a written request for a quotation from the Guest (sent by e-mail or by filling in the booking form on the website).
Reservation: a confirmation of the Guest's booking made in writing (by e-mail or by using the booking form on the website) sent by the Service Provider in writing (by e-mail), including the subject, location, duration and price of the service, as well as the details of the payment of 50 % of the total accommodation cost, necessary to finalise the booking.
Booking finalisation, validation: Payment of the 50 % specified in the reservation to secure the reservation. The Reservation is concluded upon payment of the 50 % and therefore constitutes a written Contract and automatic acceptance of the GTC and the Booking and Cancellation Conditions.
Payment and cancellation conditions: A CASARES Apartment Ltd. the conditions for payment of the price of the service provided, the method of booking and payment, the timetable, the cancellation of the booking and the non-refundable amount in the event of cancellation.
Territorial scope of the service The service operated by the provider can be accessed from both national and international locations.
6. The Service Provider shall provide the Service in accordance with the following terms and conditions:
6.1 The Guesthouses are also rentals for families and groups of friends. Maximum number of guests: 4 persons. By prior arrangement it is possible to accommodate 1 extra person on the pull-out sofa in the living-dining room for an extra charge (5.000 HUF/person/night).
6.2 The Service Provider does not reside in the Guest House, You, as the Contracting Parties, use the guest house with 2 bedrooms, 1 bathroom, equipped kitchen, living-dining room, fenced garden, parking, located at 12 Tulipánkert Street, 3300 Eger, Hungary, and its services as other accommodation for holiday and recreational purposes at Your own risk. The equipment and facilities in the house will be at your disposal during your stay.
6.3 We will do our utmost to ensure the safety of our guests, we draw their attention to possible sources of danger, however, we cannot be held responsible for their personal belongings in the house or in the free parking lot, or for personal injuries or damages caused to the house or its surroundings due to improper use. You will be liable to pay compensation for any damage caused by you to the house, its furnishings and surroundings.
6.4 In the event of a problem, we are available on the website or at the telephone number or e-mail address provided in these GTC to assist you during your stay, but we cannot accept complaints after you have left.
7. Procedure for requesting a quote and making a reservation:
7.1 The Service Provider will send a quotation by e-mail to the Guest's written request (by e-mail or by filling in the booking form on the website). The quotation may be amended by mutual written agreement. In the absence of a response to the quotation, the quotation will be cancelled after a 5 day grace period.
7.2 The reservation is concluded upon the written (e-mail) confirmation of the Guest's reservation by the Service Provider, after the payment of the total accommodation cost 50%, and is thus considered as a written Contract and constitutes automatic acceptance of the Booking and Cancellation Conditions and the GTC. The Guest agrees that the amount paid in advance for the reservation cancelled by him/her at the time of validation of the reservation will not be refunded to the Guest by the Service Provider.
7.3. Reservation, agreement, modification or verbal confirmation of the same by the Service Provider shall not have contractual value.
7.4 The content of the Contract includes the subject matter, location, duration, price, as well as the Booking and Cancellation Conditions and the applicable GTC.
7.5 Any amendment or addition to the Contract shall require the written agreement of the parties.
Once a booking has been finalised and confirmed, it may be possible to reschedule or change the number of guests, subject to availability and at an additional cost.
7.6 The Service Provider Apartment is free to change its advertised prices without prior notice, except in the case of a period for which it is not committed.
7.7 The prices include the statutory rate of value added tax (VAT) in force at the time of the offer, which is currently 27 %. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional costs due to changes in the applicable tax law (VAT).
7.8 Local tourist tax is an extra charge payable on site in addition to the accommodation rate, on a per person per night basis. Tourist tax is payable by persons over 18 years of age.
Current discounts, promotions and other offers are announced on the CASARES Apartman Kft. website.
8. Modification or cancellation of the Service
8.1. Price offer:
The Service Provider shall send a written (e-mail) quotation to the Customer's written (e-mail) request for quotation. The quotation may be amended by mutual written agreement. In the absence of a response to the quotation, the quotation will be cancelled after a 5 day grace period.
8.2. Reservations
8.2.1.If the 50 % required by the Service Provider to confirm the reservation is not paid by the agreed deadline, the reservation will be cancelled. An oral reservation, agreement, modification or oral confirmation of a reservation, agreement or modification by the Service Provider shall not be deemed to be a contract. Any modification or amendment of a reservation shall require the written agreement of the parties.
8.2.2 It is possible to reschedule a confirmed booking to another date or to change the number of guests, subject to availability and at an additional cost.
8.2.3 The Service Provider's guesthouse is free to change its advertised prices without prior notice, except where it is not committed to do so for a specific period.
9. Conditions for claiming:
9.1 The guest can check-in at the hotel from 14:00 to 20:00 on the day of the check-in. Check-out is until 10 a.m. on the last day of the stay. By prior arrangement, the check-in and check-out times may be extended by up to 2 hours.
9.2 Upon arrival at the accommodation, the Guest shall provide proof of identity in accordance with the legislation in force before occupying the accommodation. By completing and signing the registration form, the Guest accepts the General Terms and Conditions of the accommodation and the Rules of the accommodation provided.
9.3 The Accommodation shall not be liable for any damage caused by the Guest. The costs and damages caused by the damage shall be borne by the Guest.
9.4. All adults may stay in the apartments at their own risk.
9.5 Smoking is prohibited in the apartments.
9.6 The apartments can comfortably accommodate 4 people. An extra 1 person can be accommodated free of charge for large families with small children, otherwise at an extra charge, which must be notified in advance by the Guest.
10. Refusal to use accommodation, termination of contract.
10.1 The Accommodation shall have the right to terminate the contract and refuse to provide the service if the Guest
a.) non-performance payment obligations.
b.) the guest is not using the accommodation for its intended purpose
c.) suffers from a communicable disease
d.) under the influence of drugs
e.) engages in unacceptable, immoral, violent or incompatible behaviour in the house and its surroundings.
f.) in the event of causes beyond the control of the parties, so-called Vis Major (war, fire, flood, adverse weather conditions, power failure, strike), over which the party has no control
11. Rights of the Guest
11.1 The Guest shall be entitled to use the Accommodation for its intended purpose within the scope of the Services,
11.2 The Guest is entitled to use the equipment and facilities of the accommodation for their intended purpose.
11.3. In case of any problems during the stay, the service provider can be contacted by phone at +36 70 407 3838 or in writing at info@tulipan-apartman.hu to resolve the problem as soon as possible.
11.4. The Guest's right to lodge a complaint ceases after leaving the accommodation.
12. Obligations of the Guest
12.1 The Guest is obliged to leave the accommodation by the time specified in the Contract and to pay the price of the services in full on the basis of the invoice issued by the Service Provider in the manner and within the time specified therein.
12.2 Guests must ensure that children under the age of 18 under their supervision are only under the supervision of an adult.
12.3 The guest is obliged to compensate the service provider for any damage caused by him or his companion or persons under his supervision.
12.4 The Guest is obliged to return the keys and the door opener of the apartment upon departure in the agreed manner.
13. Rights of the Service Provider
13.1 The Service Provider shall be entitled to retain the amount of 50 % of the accommodation costs received for the accommodation service ordered and finalised by the Guest but not used by the Guest, as set out in these GTC and in the Payment and Cancellation Conditions.
13.1.2 The Service Provider shall have the right to refuse or terminate the accommodation service in the case of the cases listed in clause 10.1.
14. Liability of the Service Provider
14.1... The Service Provider is obliged to investigate the guest's complaint during the stay and to take the necessary steps to solve the problem.
14.2 The Service Provider is obliged to provide the Guest with his/her telephone contact details in order to resolve any problems or questions that may arise during the stay.
14.3 The Service Provider shall not be liable for any electrical equipment brought by the Guest, and the Guest shall be responsible for any damage caused by the same.
14.4 The Service Provider shall not be liable for damage caused by the Guest himself/herself or for damage caused by the Guest's own fault or by any other cause beyond the control of the Guest.
14.5. The Service Provider is not responsible for personal belongings, valuables, cash left in the public areas or rooms of the Service Provider.
14.6 The Service Provider shall not be liable for valuables left in the Service Provider's fenced parking lot.
15. Payment and Cancellation Conditions
15.1 The reservation is valid upon acceptance of the Booking and Cancellation Conditions and the GTC, upon payment in advance of 50 % of the total accommodation fee (deposit) and its confirmation. If the requested amount has not been received by the indicated deadline, the Service Provider's obligation to offer and provide the service shall also cease.
15.2 Payment of the 50 % can be made by bank transfer or by OTP, K&H or MKB (MBH) Nice Card. The balance of the accommodation fee (50 %) must be paid no later than 3 days prior to arrival by one of the above payment methods. The tourist tax (and parking fee) is payable on the spot in cash or by credit card.
If cancelled within 30 days of arrival, the deposit is non-refundable but can be used at any time until the end of the following season.
Cancellations made within 7 days of arrival will be charged the full amount of the reservation.
15.3 The costs related to the use of any payment method shall be borne by the Contracting Guest or his/her SZÉP card/bank card.
15.4. Acceptable credit card types are VISA and MASTERCARD.
15.5 Invoicing will be done in HUF in accordance with Hungarian law, according to the details provided at the time of booking (full name and address, tax number in case of company).
16. Obligations and responsibilities of the Service Provider:
16.1 The Service Provider shall provide the Service to the Guest on a continuous basis against payment of the Guest's payment obligations.
16.2 The Service Provider shall not be liable for any damage caused by force majeure, force majeure or any other cause or event beyond the control of the Service Provider, for which the Service Provider cannot be held liable.
16.3 The Service Provider reserves the right to change prices. 16.3.3 The Service Provider is not responsible for any errors on the Site. The price includes the applicable public charges and the General Sales Tax (GST) corresponding to the service, with the exception of the tourist tax per person per night and any parking fees.
16.4.The Service Provider stores the Customer's data for the purpose of fulfilling the contract and for the purpose of proving the terms of the contract, but is not entitled to transfer them for advertising or any other purpose without the Customer's express consent.
16.5. Handling of guest reports and complaints
The Customer shall report any defects detected in connection with the Service to the Service Provider in person, by telephone or at the info@tulipan-apartman.hu by sending an e-mail to. The Service Provider shall investigate the reports and complaints within 30 days and shall inform the Guest of the results of the investigation in accordance with the method of reporting. The Service Provider shall keep a record of the reports and complaints. The Service Provider shall take immediate action to correct any defect reported by the Guest which is found to be true as a result of the investigation and which is in the interest of the Service Provider.
17. Rights and obligations of the Guest in respect of payment
17.1 The Guest must fill in the registration form before starting the payment by credit card, providing accurate information in order to avoid any problems.
17.2 We shall not be liable in any way for any incorrect information provided by the Guest and for any damages resulting from incorrect information, including any damages resulting from incorrect performance.
17.3 The Guest is obliged to pay for the service according to the payment method. The Guest may deviate from the chosen payment method only with the prior consent of the Service Provider. If the Guest is unable to pay the purchase price of the service, the service will be automatically deleted from the system.
17.4. Handling problems arising from incorrect amounts
17.4.1 As set out in our Terms and Conditions and in our Booking and Cancellation Conditions, the Guest can validate the booking by paying 50 % of the total accommodation cost in advance, which is non-refundable in the event of cancellation.
17.4.2 If the Guest has requested payment of an amount exceeding 50 %, in this case the Guest must do so in writing - by e-mail to info@tulipan-apartman.hu you must notify the Service Provider by e-mail. The letter must include the amount, time and transaction number of the overpayment.
17.4.3 The Service Provider will inform the Guest in a reply letter that if the amount paid exceeds the amount to be paid in advance fixed at the time of booking, the Service Provider will reduce the total amount of the accommodation fee payable upon arrival at the accommodation by the amount paid.
17.4.4 The Service Provider will investigate the fact of the overpayment within 30 days of the notification and, if the claim is deemed justified, will initiate the crediting of the overpaid amount and will credit the overpaid amount within 30 days after deduction of bank charges. The Customer will be informed in writing (at the e-mail address provided in the transaction) of the outcome of the investigation.
Data protection
The Service Provider attaches importance to the protection of personal data and takes all security, technical and organizational measures to guarantee the security of the data, and stores the guest's data only until the day of check-out.
In performing its obligations under the Contract, the Service Provider shall comply with the applicable legislation on the protection of personal data and the disclosure of data of public interest (currently Act LXIII of 1992 and Act CXII of 2011 on the Right to Information Self-Determination and Freedom of Information). The Guest acknowledges that the Service Provider is obliged by law to provide the requesting authority with the data required by law.
The Service Provider's privacy policy is governed by the applicable legislation.
In matters not covered by these GTC, the parties shall be governed by the provisions of the Civil Code and other applicable laws.
Eger, 1 April 2023.
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